Terms and Conditions
This Agreement was last modified on March 1, 2012.
1. Copyright
No photography, imagery, text, source code or any other material shown on the OLC website (www.oldliquorcompany.com) may be used in any circumstances for commercial purposes, nor may any of our material herein be altered, cropped, transformed, built upon, or in any other way changed or reproduced, whether from our own websites or copied from third party websites in breach of this condition themselves or otherwise redistributed without our prior written permission.
2. Disclaimer
OLC is not responsible for the views expressed by customers or independent tasters in the tasting notes or product reviews sections of the website. We are not responsible for any disruption, offence or damage caused by following any links from OLC to any third-party websites.
3. Payment Methods
Payment can be made by bank transfer by prior arrangement, in which case you must contact us before sending any money. Creditcard payments are processed via PayPal. Please be aware that there is an administration charge for this service depending on the country of origin. Your bank may also charge you for this service. All goods need to be paid before shipment, unless otherwise agreed. Goods which are shipped prior to payment are subject of payment within 7 days after date of shipment. If goods are not fully paid after 7 days customer will receive a collection letter with a final request to settle payment within 14 days from the date on which the collection letter has been send. If payment is not forthcomming after the collection letter we will instruct a bailiff to collect payment on our behalf by when the additional costs will be a minimum of 15% of the capital sum with a minimum of 40 Euro ex-VAT.
4. Cancellation and Returns Policies
It is our policy to ensure that all products supplied to all our customers arrive in perfect condition. You have the right to cancel your order without charge. If you are unhappy with products purchased which are not faulty, we will happily refund your money or exchange the products provided you inform us within14 days after the day following the delivery of the goods. Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be paid within 30 days of your notifying us about returning the products. Any product returned must be within its original packaging and adequately packed to avoid any possible damage. The cost of returning the product is the responsibility of the customer. Please note that not all of the items for sale at the OLC are new and in some cases will have been purchased at auction. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens we will do our best to inform you before the item is shipped.
5. Minimum legal age
We may only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol products in your country of residence.
6. Taxes and Duties
All products are sold VAT included but not all products are available ex-VAT.
7. Delivery
Please note that standard deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. For this reason we cannot under any circumstances accept Post Box Numbers as a delivery address for any order. Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address. After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are despatched using a 24 hour service to most mainland destinations in the Netherlands, 3-5 working days service to most European addresses and 7-10 working days for international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product and the destination address. OLC is never responsibe for additional duties which might be charged in countries outside the EU; OLC is not responsible for parcel stopped and/or seized by local Customs.
- Punctuality of Service
Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent we will try to secure a refund where appropriate.
- Additional Shipping Charges
1. All orders are liable to incur a €5 surcharge for handling & packaging.
2. Orders to Taiwan are subject to a limit of 5 litres and require export certification.
3. By accepting our terms and conditions, you agree to these additional shipping charges where applicable to your order.
8. Availability & Pricing
We have endeavoured to ensure the accuracy of the information on the site. Should a product be unavailable, we will endeavour to inform you of this promptly. Prices and specifications can change without notice and products are subject to availability. Please be aware that where a product displayed on the website states “Web-Exclusive Price”, this means that the price quoted on the website is valid only for online orders and may differ from the item price for physical sales at our outlet.
9. Continuity of access/service
Our objective is to offer our customers the best possible service, but we are unable to accept responsibility for interrupted access to OLC due to technical problems outside of our control. Due to the nature of the Internet, access may be suspended, restricted or interrupted at any time, and we are therefore unable to guarantee entirely error-free access and services.
10. Data Protection
The data we collect from you is used solely for the purpose of fulfilling your order or sending you the newsletter. We will never disclose your personal information to any other parties without your consent except to verify your identification as above. You have every right to know what information has been held in our system.