Return and Shipment Policy

US Shipments: from October 1, 2019 we can only accept single-bottle orders for all US destinations. Shipments will no longer be send with Postnl/USPS but with Fedex. 

Return Policy

We hope you will appreciate your new purchase but if this is not the case you have 14 days from the day of ordering to return your order and receive a full refund.  When you received a product in error OLC will cover all costs involved with returning and replacing the defaulted items.

Returning your purchase

1. Place the item(s) in the original or a similair shipping box.
2. Inform us in writing that a refund is requested.
3. Always enclose a copy of your order confirmation in the box.
4. Place the notes inside the package.
5. Close the box and tape it securely.
6. Please return the box with tracking service to:

Vinopolis Retail BV
Zeestraat 70
1942 AS Beverwijk
The Netherlands

Receiving a refund

Your refund will be credited to the credit card used for the original purchase.

Important information

We cannot refund items which has been opened and/or damaged after receipt.

Claims/Faulty products

If you receive a damaged or otherwise faulty product you are entitled to exchange this product for a similar product or, if no longer available , receive a full refund for the costs of your purchase. All claims will be processed within 30 days of receiving the faulty product. OLC will cover all releated shipping.

Please send all claims to:

Vinopolis Retail BV
Zeestraat 70
1942 AS Beverwijk
The Netherlands

Shipment Policy

All orders are shipped with PostNL. If you experience troubles with receiving your package contact us (

Delivery time

Orders within The Netherlands will arrive within 1-2 days, international orders take 4-12 working days depending on your location. After release of your order tracking information will be send to the email-adres on file.


All parcels are insured up to a maximum of € 500,- per parcel for EU countries and €200 for non-EU countries. Check before ordering what insurance we have to offer for your country and inquire for additional insurance for your valuable purchases.